Privacy Policy

Last updated: 15 June 2026

Introduction

Clovaar Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and clinic management platform.

Who We Are

Clovaar Ltd is a company registered in England and Wales, company number 17372298. We provide clinic management software for aesthetic and medical spa clinics. For data protection purposes, we are the data controller.

What Data We Collect

  • Account information: name, email, clinic name
  • Usage data: how you interact with our platform
  • Technical data: IP address, browser type, device information

Note: We do NOT process patient data; that is handled by our customers (clinics) who are independent data controllers.

How We Use Your Data

  • To provide and maintain our services
  • To process payments
  • To send service-related communications
  • To improve our platform
  • For legal compliance

Legal Basis

We process your data based on: contract performance (providing the service), legitimate interests (improving the platform), legal obligations (tax, fraud prevention), and consent (marketing communications).

Data Sharing

We share data only with the service providers we rely on to run the platform: our UK cloud hosting provider (DigitalOcean, London region) and our email delivery provider (Resend). We do not sell your data, and we don't add third-party advertising trackers.

Data Retention

We retain account data for as long as you maintain an account, plus 6 years for legal/tax purposes. You can request deletion at any time.

Your Rights

Under GDPR, you have the right to: access, rectify, erase, restrict processing, data portability, and object to processing. Contact us at [email protected] to exercise these rights.

Cookies

We use essential cookies for platform functionality and analytics cookies (anonymised) for understanding usage. See our cookie banner for preferences.

Contact

For privacy questions: [email protected] or Clovaar Ltd, Data Protection Officer, London, United Kingdom.