Terms of Service

Introduction

These terms govern your use of the Clovaar platform and services, provided by Clovaar Ltd, a company registered in England and Wales under company number 17372298. By signing up, you agree to these terms.

Definitions

Platform: our software. User: you (clinic staff). Patient data: data about your patients that you enter.

Account Terms

• You must be 18+ and authorised to act on behalf of your clinic
• Keep your credentials secure
• One account per clinic location (unless on multi-location plan)

Early access

• The service is currently offered on an early-access basis to invited clinics.
• Any commercial terms (including pricing and billing) are agreed with your clinic directly before they apply.
• There is no automatic public sign-up or self-service billing during early access.

Acceptable Use

• Don't use the platform for unlawful purposes
• Don't attempt to breach security
• Don't resell access without Enterprise agreement
• You're responsible for your patient data accuracy

Data & Confidentiality

• We keep your clinic data confidential
• We don't access patient data except for technical support (with your permission)
• You retain ownership of all your data
• We may use anonymised, aggregated data for platform improvement

Service Level

• 99.5% uptime target (measured monthly)
• Scheduled maintenance with 48h notice
• Backups: daily, retained for 30 days

Termination

• You can cancel anytime from account settings
• We may suspend for terms violations
• Data export available for 30 days after cancellation

Limitation of Liability

Our liability is limited to fees paid in the preceding 12 months. We're not liable for indirect or consequential damages.

Changes

We'll notify you 30 days before material changes to these terms.

Governing Law

These terms are governed by English law. Disputes subject to London courts.

Contact

For legal questions: [email protected]